The call floor was almost bare that afternoon. Finally, we have a chance to work with new hires and give them practice calls as part of their training. At this point, I was already taking calls for at least 2 months and have gained confidence in handling customers. “My turn to give you a hard time,” I thought. “Let me give you a hard-to-please customer for practice.” Deep inside me, I wanted to show the new hire I am better than him/her. “You’re just new. This is how we roll,” I mumbled. Little did I know, Karma said, hi, faster than I could duck.
I was 21 and a call center agent. A newly graduate of UP that had angas written all over her body.
But I had my fair shares of bad calls. In fact, I cried during the first few weeks of work on the call floor. And the driven young lady that I was, I took everything as a challenge.
So when I had the opportunity to make someone cry, I took it. I was naive, stubborn, boastful, and a bitch, to say the least.
That afternoon, I was determined na magpahiya. I wanted to impress these newbies with my skills. The egomaniac me was laughing.
New-hire: City and state, please?
Me: Manhattan, New York
New-hire: How may I help you in New York?
Me: I am looking for a tat-too on 5th Avenue.
New-hire: I’m sorry, may I have the listing you were looking for?
Me: Didn’t you hear me? I said tat-too!
New-hire: This is on 5th Avenue, correct?
Me: Oh my God, are you for real? I just told you!
New-hire: May I have the listing again?
Me: Tat-too! Are you deaf?
New-hire: Can you please spell that for me?
Me: This is ridiculous! I want a tat-too shop! Don’t you know how to spell?? T-A-T-T-O-O!
New-hire: (now feeling confident) OH! You meant TATTOO!
Karma Said Hi
The ground of the floor opened and ate me whole. Afterwhich the lava consumed every inch of my body. I burned so bad.
Here I was there trying to belittle this new hire and was aimed at making him cry, but I felt like I wanted to piss my pants in shame.
I mispronounced the word tattoo.
How could I have made a simple mistake?? Nakakahiya!
I wanted to crawl out of the call floor so that no one would know I was that agent who tried to pull a bad customer card on a newbie only to be embarrassed.
Nakarma ako kaagad.
Who are You Trying to Impress?
I don’t know about you, but I have encountered a lot of times when karma bit me back when I tried to embarrass someone. I always end up embarrassing myself and more. My early 20s were filled with troubles because of my narcissistic behavior.
Karma is a bitch.
Before you do something stupid like I did, ask yourself: Who am I trying to impress?
We live in a world where society expects us to be bold and confident. But don’t let yourself cross the line to rudeness. There’s a line between confidence and narcissism. Don’t be like me, well, the younger me. Ha!